FAQs

Find answers to frequently asked questions below. If you need assistance or have other questions, please contact us.

What if my payment is declined?

1. We accept VISA, Mastercard, and Amex credit cards for payment, check to ensure the credit card is VISA, Mastercard, or Amex.
2. Confirm that your billing address matches exactly.
3. Check for insufficient funds.

When will my item ship?

All items in inventory typically ship within two to three business days after order placement.

Where do items ship from?

Inventoried items ship from our warehouse located in North Carolina.

How do I get tracking information?

You will receive tracking information when your order ships. If the tracking link does not bring you directly to the shipment status, please copy your tracking number and paste it here: https://instantparcels.com/find-carrier-by-tracking-number

How can I change my order?

Please contact us immediately so that we can stop your shipment!

We understand mistakes happen! Your order will ship to the address you entered at checkout. If anything looks incorrect, let us know right away! Once a tracking number is generated, we can’t guarantee recovery of the package, and we won’t be able to issue a refund for misdirected orders—but we’ll always do our best to help.

Why do I see "Brand Fuel" on my credit card statement?

Brand Fuel is the third-party provider of this website. Your credit card statement will list your purchase in USD and your local currency. Any charges for international purchases will be the responsibility of the purchaser.

How do I use my gift card and/or check the balance?

During checkout, under payment select Gift Card instead of Credit Card. Enter your gift card code in the provided box and click apply. Any remaining balance will be available on your account for future orders.

Return/Refund Policy

Brand Fuel is committed to unparalleled service and quality products. If you are not completely satisfied with your order, we will gladly accept your return and provide a full refund, minus the cost of shipping.

You may return unwashed, unworn, and unused merchandise within 30 days of the receipt of your purchase for a full refund of the purchase price, minus shipping, and handling. Exchanges can be made for in-stock merchandise of equal or lesser value. Please note that exchange orders will be shipped at the customer’s expense. Please contact us within 30 days of the receipt of your purchase. A return authorization number (RA#) will be assigned to your order. The RA# is required for your full refund.

Please note that to begin processing a return/refund or exchange our team will require photo documentation of any damaged or incorrect product to verify.

When shipping your return item, include the packing slip, if available, and wrap the package and contents securely.

Once a refund has been approved, please allow for 5-10 business days to process.

If you received damaged or defective merchandise, please contact us immediately! We will ship the damaged merchandise back at our expense. We will replace the item or issue a full refund after we receive the damaged/defective product. You will not be charged any additional shipping or handling fees for replacement.

In the unlikely event that your order does not arrive to its destination, please contact us immediately and within 30 days of your order shipping. At that time, we will initiate an investigation, and either refund or replace your order. We are unable to offer refunds or reshipments after 30 days due to carrier policies.

Accessibility Statement

At Brand Fuel, we are committed to ensuring that our websites are accessible to all users, including those with disabilities. We strive to provide an inclusive and user-friendly experience by following the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the best of our ability and according to industry standards.

Our Commitment

We actively work to improve the accessibility and usability of our websites through:

• Regular website audits and updates to enhance accessibility.
• Compatibility with screen readers, keyboard navigation, and other assistive technologies.
• Clear and consistent navigation to improve the browsing experience.
• Direct feedback from users to improve based on user experience.
• Ongoing training for our team to stay current on accessibility best practices and inclusive design.

Third-Party Content

While we strive to ensure accessibility across all areas of our website, some third-party content (such as embedded videos, payment processing tools, and external links) may not be fully accessible. We encourage our partners and vendors to provide accessible content and are happy to assist users who may experience issues.

Need Assistance?

If you experience any difficulty accessing content, placing an order, or using any feature of our website, please contact us.

We welcome feedback on ways to improve accessibility and appreciate your patience as we continue to enhance our website’s accessibility features.

This accessibility statement is subject to updates as we continue improving our website.